Date ArticleType
8/17/2018 PSOH

Important Changes Coming to Novitasphere Log In Requirements

We received the following announcement from Novitas on upcoming changes to Novitasphere log in requirements. Please note, if you have questions or concerns on the contents of the change, contact the dedicated Novitasphere Help Desk at 1-855-880-8424.

Novitas, the Medicare Administrative Contractor (MAC) for Jurisdictions H and Jurisdiction L, has announced important changes to Novitasphere, their free internet portal.  Please share this message with all Novitasphere users within your organization.

The Centers for Medicare & Medicaid Services (CMS) will be implementing a system security change that affects the Novitasphere log in requirements for maintaining access.

Effective September 1, 2018, registered users must log into Novitasphere at
at least once every 30 days to be considered active.  This is a change from the current 60 day login requirement.

Any users that do not take this step will be considered inactive and the Novitasphere role will be removed.  After a role is removed, users will be required to re-request the Novitasphere role in EIDM to re-gain access to Novitasphere.

To prepare for this change, all users should ensure that they are meeting the 30 day login requirement prior to September 1, 2018.  Then, keep your access active by logging in at least once every 30 days.

Here is a list of helpful resources and tips for users:


If you need any additional assistance with your log in or have other questions, please contact the dedicated Novitasphere Help Desk at 1-855-880-8424.

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